You have the right to return a delivered product if it does not meet expectations.
You have 14 days to return items after receipt.
The product must be returned in its original condition, undamaged, unused and in its original packaging.
The costs of the return are for your own account.
Never send a product without consultation, but always contact us first.
Orders that are ordered and paid for at Hobbyshop Agnes before 13:00 will be shipped the same day.
We only ship orders that have been paid, and do not deliver afterwards.
Shipping is done by PostNL.
The speed of delivery depends on PostNL.
For orders within the Netherlands:
We always charge €4.95 for letterbox shipment or €7.50 for parcel shipment
This includes packaging costs.
For orders to Belgium, Germany and Luxembourg:
We always calculate € 9.95 shipping and packaging costs.
For UK, Switzerland and Norway:
We always calculate € 25,00 shipping and packaging costs.
For the rest of Europe:
We always calculate € 12.95 shipping and packaging costs
For orders for all other countries outside Europe:
We always calculate € 35.00 shipping and packaging costs.
You can pay in different ways at Hobbyshop Agnes.
IDEAL, BankContact, Giropay, EPS and Creditcard .
For orders outside the Netherlands you can pay with PayPal
Enter your e-mail address in my account.
Click on Get Sign-in link.
You will then receive an e-mail with a link in it, if you click on it you will see all the orders that you have placed under this e-mail address.
(this email may end up in your spam box)
Our tip is therefore to mark the emails from Hobbyshop Agnes as desired
Please note that if you delete the cookies once, you will have to request a login link again via our site.
The e-mails are often in your spam box, take a look there.
If you mark our mails as "not unwanted" the mail will end up in your inbox in the future.
You can also add our email address in your contacts which seems to work too.
